General Terms and Conditions of Sale

Preamble

These General Terms and Conditions of Sale (the “GTC”) govern the distance
and electronic sale of the service Maymoune and related
services, marketed by the company Sdravobiz S.R.L. on the website
https://maymoune.com/en/accueil/ (the “Site”). The web applications created by Clients are
hosted on the maymoune.me platform or on the Client’s own domain name.

Maymoune is an online service enabling its Client to create, publish, and
manage a mobile application under their own name and brand, in its
three versions — progressive web application, iPhone application, and
Android application — as well as the related services described in Article 4.

Any Order placed on the Site implies unreserved acceptance of these GTC
in their version in effect on the date of the Order. The Client is invited to
read them carefully, print them, or save them on a durable medium before
confirming their Order.

The Client is expressly invited to review Articles 9
(Technological dependencies), 10 (App stores), 12 (Lifetime license), and 18
(Warranties and liability), which define the limitations of the service and the sharing
of risks between the Parties.

Article 1 — Definitions

Publisher or Seller : the company Sdravobiz S.R.L., identified in Article 2.
Client : any natural or legal person, professional or non-professional, who places an Order on the Site.
Consumer : Individual Client acting for purposes outside the scope of their commercial, industrial, craft, or liberal activity, within the meaning of OUG no. 34/2014.
Professional : Client acting within the scope of their professional activity, including when acting in the name or on behalf of another professional.
Service : the Maymoune platform as a whole — back-office, application generation and execution engine, hosting, updates, documentation, and support — as described on the Site.
Application : the mobile application created by the Client using the Service, in one or more of its versions (web, iPhone, Android).
Client Content : all elements integrated by the Client into their Application or back-office — texts, images, videos, catalogues, pricing, trademarks, logos, files, as well as data from their own users.
End User : any person who downloads, installs, or uses the Client’s Application.
App Stores : Apple’s App Store, Google’s Google Play, and any other application distribution store.
Third-Party Components : software building blocks, frameworks, libraries, engines, programming interfaces, hosting, distribution, payment, notification, or artificial intelligence services provided by third parties upon which all or part of the Service relies.
Order : the act by which the Client subscribes to the Service under the terms hereof.
Site : the website https://maymoune.com, its subdomains, and the platform https://maymoune.me.
Agreement : the agreement formed between the Publisher and the Client upon confirmation of the Order, consisting of these Terms and Conditions, the description of the subscribed plan, and the Privacy Policy.

Article 2 — Identification of the Publisher

Company Name : Sdravobiz S.R.L.
Legal Form : Societate cu Răspundere Limitată (S.R.L.)
Registered Office : Strada Trandafirilor 51, 307220 Giroc, Romania
CUI / Unique Registration Code : RO51472367 (operations in Romania)
Intra-Community VAT Number : RO51472369 (operations outside Romania)
Trade Register Registration : J2025016522009
Share Capital : 200 RON
Email (publisher, legal, GDPR) : contact@sdravobiz.com
Email (service, orders, support) : contact@maymoune.com
Websites : https://maymoune.com/en/accueil/ — https://sdravobiz.com

The Publisher is subject to Romanian VAT at the standard rate of 21% and registered under the European Union One-Stop-Shop (OSS) scheme for distance sales of electronic services to consumers residing in another Member State.

Article 3 — Purpose of the Agreement

These General Terms and Conditions define the rights and obligations of the Parties in connection with the provision of the Service and associated services.

The Service is provided on a hosted basis (Software as a Service). It does not entail any delivery of software, source code, binary files, or perpetual license to the platform: the Client acquires a right of access and use
to the Service for the duration of their plan, under the conditions of Article 11.

The Client acknowledges having reviewed, prior to their Order, the essential characteristics of the Service, its price, its performance conditions, its limitations, and these General Terms and Conditions. The Client acknowledges in particular that the Service is a creation tool, and not a custom development service: the result obtained depends on the content, configuration choices, and resources that the Client dedicates to it.

Article 4 — Plans, Services, and Prices

4.1 Subscription plans

The Service is offered under several plans, including in particular:

Web application : progressive web application, complete back-office, Client domain name, updates included.
Web application + iPhone + Android : the previous plan, plus native applications intended to be published on the Application Stores.

The detailed characteristics of each plan, the included features, and any updates to the catalog can be viewed in real time on the Pricing page of the Website, which forms an integral part of the Agreement.

4.2 Lifetime License

A plan referred to as « lifetime license » is offered: the Customer makes a one-time payment and is no longer liable for the monthly or annual subscription for the duration defined in Article 12.

The Customer is expressly informed that the term “lifetime” refers to the commercial and technical lifespan of the Service, and not a perpetual or unlimited duration. The conditions, limitations and termination terms of this plan are fully defined in Article 12, which the Customer acknowledges having read and accepted prior to their Order.

4.3 Additional services

The following are offered as options, at their current rates:

the delegated publishing of the Application on the App Stores (Article 10.4);
the annual maintenance contract, covering the periodic republishing of native applications on the App Stores;
the specific developments, custom extensions and integrations, which are subject to a separate quote and specific terms;
support, training and enhanced assistance services.

4.4 Prices

Prices are displayed on the Site in euros (EUR) or in the currency selected by the Customer. They are indicated excluding taxes; the applicable VAT amount is calculated at the time of payment according to the rules of Article 6.

Prices do not include: Apple and Google developer account fees (Article 10.2), commissions and fees charged by App Stores or payment providers, the cost of the Customer’s domain name, nor the cost of third-party services that the Customer activates on their own initiative.

4.5 No commission — exact scope

The Publisher does not charge any commission on the turnover generated by the Customer through their Application.

This commitment only concerns the Publisher. It does not extend to commissions,
fees, and deductions applied by Application Stores, payment
service providers, marketplaces, or any other intermediary, which are governed by their
own terms and remain the sole responsibility of the Client.

4.6 Price changes

The Publisher reserves the right to modify its prices at any time. Pending
Orders are billed at the price in effect on the day of their validation.

For subscription plans, any price increase is notified to the Client
by email at least thirty (30) days before it takes effect. Any
Client who refuses the new pricing may cancel their subscription without penalty before
the effective date; failing cancellation, the new pricing shall apply to them upon
the next renewal.

Article 5 — Order and formation of the Contract

The Order is placed online according to the following steps:

selection of the plan and options;
entry of billing information (identity, address, VAT number for EU Professionals);
express acceptance, via a single checkbox whose wording includes each of these items, of these GTC, the Privacy Policy, and — for Consumers — immediate performance of the Contract entailing a waiver of the right of withdrawal under the terms of Article 15;
secure payment;
confirmation of the Order by email.

The Contract is formed upon confirmation of payment by the payment
service provider and the sending of the confirmation email. The Publisher reserves the right to
refuse an Order for a legitimate reason: suspicion of fraud, ongoing dispute with
the Client, manifest non-compliance of the project with Articles 16 and 17, or technical
impossibility.

Article 6 — VAT and invoicing

6.1 Applicable VAT

Consumer residing in Romania : Romanian VAT at the standard rate of 21%.
Consumer residing in another EU Member State : VAT of the country of residence, applied under the OSS scheme.
Professional established in another EU Member State : reverse charge (reverse charge), subject to the provision of a valid intra-Community VAT number verified via the VIES system. Failing this, VAT shall be applied.
Customer established outside the European Union : invoicing excluding VAT, with the Customer remaining responsible for taxes, duties, and formalities applicable in their country.

6.2 Invoicing

An invoice compliant with Romanian tax requirements is issued for each Order
and sent by email within a maximum of 72 hours after
payment confirmation. For subscriptions, an invoice is issued at each
due date.

The Customer is responsible for the accuracy of the information they provide. Any
request for invoice correction resulting from erroneous information provided
by the Customer may incur administrative fees.

Article 7 — Payment

7.1 Payment methods

Payment is made exclusively online, by bank card, via the payment
service provider Stripe (Stripe Payments Europe, Limited). Notably accepted are Visa,
Mastercard, American Express, Apple Pay, and Google Pay.

The Publisher does not store any banking data. Payment information is
collected and processed directly by the service provider, in accordance with the
PCI-DSS standard and its own privacy policy.

7.2 Subscriptions and recurring debit

Subscription plans give rise to an automatic and recurring debit at
each due date, until termination by the Customer under the conditions of Article
13. The Customer expressly authorizes this debit upon placing their Order and undertakes to
maintain a valid payment method throughout the duration of the subscription.

7.3 Payment failure

In the event of default, rejection, or payment failure, the Publisher informs the Customer by
email and makes new debit attempts.

Failing regularization, access to the Service, the back-office, and the Application is
suspended. The Customer then has a grace period of three (3) business
days to regularize their situation or export their Customer Content. At the end of
this period, the Application and the back-office are deactivated, and the Customer Content
is retained and then deleted under the conditions of Article 14.

The Publisher also reserves the right to initiate any necessary recovery
proceedings and to claim late payment interest and the fixed compensation provided for by
applicable law.

Article 8 — Service Provision, Availability, and Evolutions

8.1 Provision

Access to the back-office is opened immediately after confirmation of payment, and no
later than within twenty-four (24) hours. The web application is made
available online as soon as it is published by the Customer. iPhone and Android applications are
subject to the validation process of the Application Stores described in Article
10.

8.2 Obligation of means

The Publisher is bound, under the Service, by an obligation of means. It exercises
reasonable professional diligence to ensure the availability,
continuity, security, and performance of the Service.

The Service is provided “as is” and based on availability. The Publisher does not
guarantee uninterrupted, error-free, or bug-free operation, nor
compatibility with all existing or future terminals, operating systems, browsers,
networks, or third-party services.

8.3 Interruptions

The Service may be interrupted:

for scheduled maintenance operations, announced within a reasonable timeframe and scheduled as far as possible outside of peak hours;
for emergency maintenance operations, particularly for security, without notice;
in the event of a failure of a Third-Party Component, an operator, a hosting provider, or a network (Article 9);
in case of force majeure (Article 20).

None of these interruptions entitle the Client to any compensation, refund, or extension
of the subscription duration, except when they result from proven fault by
the Publisher and are prolonged and significant in nature.

8.4 Service Evolution

The Service evolves continuously. The Publisher may at any time add, modify,
replace, or remove features, templates, integrations, or options, notably
for technical reasons, security, regulatory compliance, changes in
operating systems, or changes in Third-Party Components.

The Publisher endeavors to maintain an overall equivalent level of service. In the event
of the removal of a substantial feature used by the Client and without any
proposed equivalent, the Client may terminate their subscription without penalty within
thirty (30) days following notification, as an exception to Article 13.

8.5 Backups

The Publisher performs regular backups as part of its operations. These
backups are intended for Service continuity and do not constitute an
archiving service for the benefit of the Client.

It is the Client’s responsibility to perform their own regular exports of their Client
Content, using the export features provided in the back office.
The Publisher shall not be held liable for the loss of Client Content that the
Client has not exported.

Article 9 — Technological Dependencies

9.1 Service Architecture

The Client expressly acknowledges and accepts that the Service, like any online
software platform, relies in part on Third-Party Components: frameworks,
application generation and execution engines, libraries, application programming
interfaces, hosting and delivery infrastructures, notification,
payment, video, mapping, or artificial intelligence services,
licensed or operated by third-party companies.

These Third-Party Components are governed by the specific terms of their providers, over
which the Publisher has no control and which may evolve independently of
its will.

9.2 Consequences Accepted by the Customer

The Customer agrees that the occurrence of any of the following events — without this
list being exhaustive — is beyond the Publisher’s control and cannot engage its
liability:

the interruption, degradation, suspension, or termination, whether temporary or permanent, of a Third-Party Component;
the unilateral modification by a third-party provider of its terms, features, interfaces, quotas, or rates;
the termination of a distribution, partnership, resale, or license agreement entered into by the Publisher with a third-party provider, regardless of the cause;
the default, cessation of business, liquidation, acquisition, or change of control of a third-party provider;
any decision by a third-party provider, operator, app store/marketplace, or public authority affecting the availability of the Service.

9.3 Publisher’s Right of Adaptation

In the event of the occurrence of any of these events, the Publisher may, at its sole
discretion and without this constituting a breach of contract:

replace the Third-Party Component concerned with an equivalent or alternative solution;
modify or restrict the features of the Service that depend on it;
pass on to its pricing, under the notice conditions of Article 4.6, a significant increase imposed by a third-party provider;
suspend temporarily all or part of the Service;
as a last resort, terminate all or part of the Service, under the conditions of Article 12.3 b) for lifetime licenses and Article 13.3 for subscriptions, and the reversibility terms of Article 14.

The Publisher undertakes to prioritize, in order, the solutions that are least disruptive to the Client, and to inform them with as much advance notice as possible.

9.4 No guarantee of component durability

No provision of the Agreement, no statement on the Site, no documentation, and no commercial exchange may be interpreted as a guarantee of durability, maintenance, continuous availability, or non-evolution of a Third-Party Component, underlying technology, or specific integration.

Article 10 — Application Stores

10.1 Sovereignty of Application Stores

The distribution of iPhone and Android applications is solely the responsibility of Apple and Google, which freely define their publication rules, technical requirements, editorial criteria, and review procedures, and modify them without prior notice.

The Publisher is neither an agent, guarantor, nor intermediary of these companies. It has no authority over their decisions.

10.2 Developer accounts

The publication of a native application requires the Client to have their own Apple and Google developer accounts, opened in their own name, and to pay the associated fees directly to these companies according to their applicable rates. The Client remains the sole holder of these accounts and is solely responsible for their compliance, renewal, and adherence to the terms governing them.

10.3 No guarantee of publication

The Publisher guarantees neither the acceptance, nor the retention, nor the publication timelines of the Application on the Application Stores.

The Publisher cannot be held liable for events including, but not limited to, the following:

the refusal, postponement, or delay in approving an Application or an update;
the removal, suspension, or deletion of an already published Application;
the suspension, termination, or restriction of the Client’s developer account;
any modification to the rules, technical requirements, formats, quotas, or commission policies of the App Stores;
any changes to the iOS or Android operating systems requiring an adaptation of the Application;
the timelines, formats, and terms of payout for amounts collected via the App Stores.

In the event of rejection, the Publisher indicates to the Client, as part of support, the
corrections to be made and proceeds with a resubmission. This assistance
constitutes an obligation of means.

10.4 Delegated publication

When the Client subscribes to the delegated publication option, the Publisher handles
the preparation of the store listing, submission, validation tracking, and requested
corrections, in the name and on behalf of the Client, under an
obligation of means. This service, invoiced upon subscription, remains due
regardless of the outcome of the App Store’s decision.

Article 11 — Rights Granted to the Client

11.1 Nature of the right

The Publisher grants the Client, for the duration of the Contract, a right of access and use of the
Service personal, non-exclusive, non-assignable, non-transferable, and non-sublicensable, limited to its own needs and the scope of the subscribed
plan.

This right constitutes neither an assignment, nor a perpetual license, nor a transfer of
ownership of the Service, its platform, its engine, its templates, its code, or its
Third-Party Components.

11.2 White label

The Application is published under the name, trademark, graphic identity, and developer
account of the Client. No mention of Maymoune or the Publisher appears on it.

This lack of mention is a commercial feature and alters neither the
ownership of rights to the Service, nor the nature of the right granted to the Client, nor the
allocation of responsibilities defined in Articles 16 to 18.

11.3 What belongs to the Client

The Client remains the sole and full owner of their Client Content, trademark, distinctive signs, user base, and commercial data.
The Publisher does not use them for its own purposes, does not market them, and does not transfer them.

The Client may export them at any time during the term of the Contract using the features provided for this purpose.

11.4 What does not belong to the Client

Under no circumstances are the following delivered, transferred, or exportable: the Service source code, binary files of native applications, signing certificates held by the Publisher where applicable, models, architecture, technical components, and any element of the platform.

The termination of the Contract, for whatever reason, does not grant the Client any right to obtain the delivery, continuation, recovery, or autonomous hosting of their Application.

11.5 Commercial Reference

Unless the Client notifies refusal to contact@maymoune.com, the Publisher may cite the Client’s name and logo, and present screenshots of their Application, as a commercial reference on its communication materials. This right is exercised without prejudice to the white label defined in Article 11.2.

Article 12 — Lifetime License

12.1 Scope

The “lifetime license” option exempts the Client, against a one-off payment, from paying the subscription for the duration defined in this article. It grants access to the Service, updates, and support under the same conditions as an active subscription.

It is attached to a specific Client and a specific Application. It is neither assignable, transferable, divisible, nor transposable to another Application, without the prior written consent of the Publisher.

12.2 Definition of duration — essential stipulation

The term “lifetime” refers to the commercial and technical lifespan of the Service, and not to a perpetual, unlimited, or guaranteed duration.

The Customer expressly acknowledges, by confirming their Order, having understood and accepted
that the lifetime license:

does not constitute a guarantee of permanence of the Service, the publishing company, a technology, or a Third-Party Component;
does not place the Publisher under any obligation to maintain the Service beyond what is permitted by the components, agreements, and suppliers upon which it depends ;
does not create any perpetual obligation on the part of the Publisher;
does not prevent the exercise by the Publisher of the rights provided for in Articles 8.4, 9.3, and 12.3.

This stipulation constitutes an essential condition of the agreed price, without
which the Publisher would not have contracted at this rate.

12.3 Termination of the lifetime license

The lifetime license terminates in the following cases:

a) Discontinuation of the Service decided by the Publisher. When the Publisher decides, on its own
initiative, to terminate the Service in whole or in part — for strategic,
economic reasons, or to reposition its offering — it notifies the Customer by
email and observes a notice period of six (6) months prior to the effective closure.

Throughout this notice period:

the Service remains accessible under normal conditions;
the export features for Customer Content remain active;
the Publisher provides the Customer with useful information for their migration;
the Publisher collects no further sums under the lifetime plan.

b) Discontinuation of the Service suffered by the Publisher. The Customer expressly acknowledges and accepts
that the continuity of the Service does not depend solely on the will of
the Publisher.

The six (6) month notice period provided for in a) does not apply, and discontinuation may
occur within a reduced or even immediate timeframe when it results from a cause
outside the Publisher’s control, in particular:

the termination, suspension, withdrawal, cancellation, or unavailability, whether definitive or prolonged, of a Third-Party Component essential to the operation of the Service, or of the agreement permitting the Publisher to use it (Article 9);
the failure, cessation of business, liquidation, acquisition or change of control of a supplier on which the Service depends;
a decision of a public, judicial or regulatory authority;
a force majeure event within the meaning of Article 20;
the cessation of business, dissolution, liquidation or insolvency proceedings of the Publisher itself.

In such cases, the Publisher undertakes, within the limits of what is
materially possible for it, to:

pass on to the Customer the notice period it receives itself : if the Publisher is notified three months in advance, the Customer will also be notified, and within the same time frame;
inform the Customer without delay as soon as it becomes aware of the event;
maintain the export functions for Customer Content for as long as technically possible;
seek, where feasible, an alternative or migration solution.

The Customer acknowledges that these commitments constitute an obligation of means and
that, in certain circumstances, no notice period can be observed.

c) Absence of compensation — common to cases a) and b). Upon expiry of the applicable
notice period, or on the date of termination when no notice period could be observed, the
lifetime license shall terminate automatically. This termination does not entitle the Customer to any
refund, indemnity, compensation or damages,
regardless of the amount paid by the Customer, regardless of the date of their
Order and regardless of the actual duration of use of the Service, subject
to mandatory consumer protection provisions.

The Customer acknowledges that this absence of compensation is the direct consideration for the agreed
flat-rate price, which is significantly lower than the cumulative total of the corresponding subscriptions,
and that it constitutes a decisive condition of the offer.

d) Customer breach. The lifetime license may be terminated as of right, under
the terms of Article 13.4, in the event of a material breach by the Client of these
GTC, in particular Articles 16 and 17.

e) Non-subscription to additional services. The lifetime license covers
access to the Service. It does not cover additional services invoiced
separately (Article 4.3), including the annual maintenance contract. In the absence of
subscription to or renewal of these services, the Client retains access to the
Service but no longer benefits from the services concerned.

f) Termination of the Client’s developer accounts. The expiration, suspension or
non-renewal of the Client’s developer accounts (Article 10.2) results in
the unavailability of its native applications, without the lifetime license precluding
this and without recourse against the Publisher.

12.4 Changes and Third-Party Components

The Client accepts that certain features covered by the lifetime license
may be modified, restricted or removed under the conditions of Articles
8.4 and 9.3, without the lifetime plan precluding the exercise of these rights,
and without these changes granting any right to a partial or total refund.

When a change imposed by a Third-Party Component results in new and significant
recurring costs, which were not foreseeable at the date of the Order, the Publisher may
offer the Client a subscription to a corresponding additional service. The
Client’s refusal shall not entail the termination of the lifetime license, but the exclusion of the
features concerned.

12.5 Free publication

When the lifetime plan subscribed to includes the publication of the Application on the
Application Stores free of charge, this service means an initial
publication, under the terms and limits of Article 10.4. It entails
no guarantee of result and is not renewable.

Article 13 — Term and termination

13.1 Term

Subscriptions are taken out for the chosen period (monthly or annual) and are
automatically renewed for an identical period, until termination.

The lifetime license is governed by Article 12.

13.2 Termination by the Client

The Client may terminate their subscription at any time, from their client area, without
notice or justification. Termination takes effect at the end of the current
period, already paid for and non-refundable, including in the event of early termination.

The Client is expressly invited to export their Client Content before the effective
date of termination. On that date, access to the Service, the back office, and
the Application is closed.

13.3 Termination by the Publisher

a) For convenience. When the Publisher decides on its own initiative to terminate
a subscription or an offer, it notifies the Client by email and
complies with a notice period of three (3) months. The Client is refunded on a pro-rata basis for
periods already paid for and unused.

b) For external cause. When the termination results from one of the causes listed in
Article 12.3 b) — discontinuation of an essential Third-Party Component, failure of a
supplier, decision of an authority, force majeure, cessation of business of
the Publisher — the three (3) month notice period does not apply and the termination may occur
within a reduced timeframe, or even immediately.

The Publisher will then pass on to the Client the notice period it has itself, inform them
without delay, maintain export functions for as long as technically
possible, and refund on a pro-rata basis the periods already paid for and unused, subject
to its actual capacity to do so in the event of insolvency proceedings.

c) Lifetime license. This article does not apply to the lifetime license, which is governed
by Article 12.3.

13.4 Termination for breach

In the event of a material breach by the Client of any of its obligations — in particular persistent non-payment, violation of Articles 16 or 17, breach of the security or integrity of the Service, fraudulent or unlawful use — the Publisher may immediately suspend access to the Service, and then terminate the Agreement as of right
fifteen (15) days after a formal notice has remained without effect.

In the event of a serious and immediate threat to security, legality, or third-party rights, suspension and termination may take place without notice.

Termination for breach shall not entitle to any refund, including for a lifetime license, and is without prejudice to any action for damages.

Article 14 — Reversibility and Fate of Data

14.1 During the Agreement

The Client may, at any time, export its Client Content using the back-office export functions, in the standard formats offered by the Service.

14.2 At the End of the Agreement

As of the effective date of termination or deactivation, access to the Service is closed. The Publisher retains the Client Content for a period of thirty (30)
days from that date, a period during which the Client may request its return by email. An assisted return service may be billed at the applicable rate.

Upon expiration of this period, the Client Content is permanently
and irreversibly deleted, subject to data that the Publisher is legally
required to retain (invoices, accounting supporting documents).

14.3 Limits of Reversibility

Reversibility applies to Client Content within the meaning of Article 1. It does not apply to the elements referred to in Article 11.4, nor to the configuration, architecture, or rendering of the Application, which are inseparable from the Service and are neither exportable nor reproducible outside of it.

Article 15 — Right of Withdrawal

15.1 Exclusion for Digital Content and Services

In accordance with Article 16 point m) of OUG no. 34/2014, the fourteen (14) day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium if performance has begun with the Consumer’s prior express consent and with the acknowledgment of the loss of their right of withdrawal.

By confirming their Order, the Consumer:

expressly consents to the immediate execution of the Contract and the immediate opening of their access to the Service, and
expressly acknowledges losing, as a result, their right of withdrawal as soon as it is made available.

This acceptance is materialized by the checkbox that the Consumer validates at the time of their Order, the wording of which expressly mentions the immediate execution of the Contract and the resulting waiver of the right of withdrawal, in accordance with OUG no. 34/2014.

15.2 Good faith commercial policy

Independently of the legal exclusion above, the Publisher applies a good faith commercial policy in the event of a purchase clearly made by mistake (wrong plan, duplicate payment, entry error).

Upon request sent to contact@maymoune.com within seventy-two (72)
hours following the Order, and on the strict condition that the Service has not been used in a substantial manner — no publication, significant configuration, or content import — the Publisher will issue a full refund.

This policy is granted at the sole discretion of the Publisher, does not constitute a contractual guarantee, and cannot be construed as a waiver of the provisions of Article 15.1.

Article 16 — Obligations and liability of the Client

The Client is solely responsible :

for their Client Content, its accuracy, legality, updating, and the intellectual property rights it assumes;
the compliance of its Application and its activity with applicable regulations: consumer law, pre-contractual information, terms of sale and delivery, right of withdrawal of its own customers, sector-specific regulations, taxation, professional obligations;
the relationship with its End Users, including after-sales service, management of complaints, disputes, refunds, and mediation;
compliance with the GDPR with respect to its End Users, in its capacity as data controller (Article 19);
the confidentiality and security of its back-office access credentials, any use made through them, and the management of access it grants to its staff;
its developer accounts and their compliance with Application Store rules;
the accuracy of the information provided to the Publisher, particularly for billing purposes;
the regular export of its Customer Content (Article 8.5);
third-party services that it activates on its own initiative — payment, delivery, analytics, advertising, artificial intelligence — and the specific terms of these services.

The Customer indemnifies the Publisher against any claim, action, demand, or
judgment from an End User, a third party, or an authority, and based
on its Customer Content, on its use of the Service, or on a breach of its
obligations, and shall bear the defense costs and damages that may
result therefrom.

Article 17 — Prohibited Uses

The Customer is specifically prohibited from:

publishing or distributing, through the Service, any illicit, infringing, defamatory, hateful, violent, pornographic content, content harmful to minors, or content contrary to public order;
using the Service for fraudulent or deceptive purposes, or for prohibited activities or activities subject to authorization that it does not hold;
to resell, rent, lend, sublicense, make available, or exploit the Service for the benefit of third parties outside the subscribed scope;
to use the Service to design, power, or market a competing offer;
to bypass, disable, or alter technical access control, licensing, quota, or security mechanisms;
to perform any reverse engineering, decompilation, disassembly, or extraction operations on the Service, except where strictly permitted by law;
to compromise the integrity, security, availability, or performance of the Service, or to make manifestly disproportionate use of shared resources;
to impersonate a third party or infringe upon their rights.

Any breach authorizes the Publisher to immediately suspend access to the Service and to
terminate the Agreement under the terms of Article 13.4.

Article 18 — Warranties and Liability of the Publisher

18.1 Warranty of conformity

The Publisher warrants the conformity of the Service with the essential characteristics described
on the Site. In the event of a proven lack of conformity, it shall, at its discretion and within a
reasonable period, proceed to correct the defect or make available a
compliant version.

18.2 Warranty exclusions

Expressly excluded from the warranty are defects, malfunctions, or
unavailability resulting from:

use not conforming to the documentation or to these Terms and Conditions;
Customer Content, its volume, its format, or its legality;
an intervention by the Customer or a third party on the configuration or on connected services;
a third-party service activated by the Customer, a Third-Party Component, or a supplier (Article 9);
a decision by an App Store or changes in operating systems (Article 10);
a defect in the End User’s terminal, network, internet connection, or browser;
a force majeure event (Article 20).

18.3 No Guarantee of Commercial Results

The Publisher does not guarantee any commercial results. In particular, it guarantees neither
download volume, nor audience, nor ranking in search results
or in App Stores, nor conversion rate, nor revenue,
nor return on investment.

Estimates, cost comparisons, simulators, examples, and testimonials published
on the Site are provided for information purposes only and do not constitute a contractual
commitment.

18.4 Limitation of Liability

To the fullest extent permitted by applicable law, the total cumulative liability
of the Publisher, across all causes and all damages combined, is limited:

for subscription plans: to the amounts actually paid by the Client during the twelve (12) months preceding the event giving rise to liability;
for the lifetime license: to one-third (1/3) of the price actually paid for this license.

18.5 Excluded Damages

Under no circumstances shall the Publisher be held liable for indirect or
consequential damages, including: loss of non-exported data, loss of business, loss
of revenue, loss of profit margin, loss of customers, loss of opportunity, costs of
migration or reconstruction, damage to image or reputation, damage
resulting from the rejection, removal, or unavailability of the Application on an
App Store.

18.6 Exception

The limitations and exclusions of this article do not apply in the event of willful misconduct or
gross negligence by the Publisher, nor in the event of personal injury, nor in cases where
mandatory law prohibits it, in particular for the benefit of Consumers.

Article 19 — Personal Data

19.1 Client Data

The processing of the Client’s personal data by the Publisher is governed by
Regulation (EU) 2016/679 (GDPR), Law no. 190/2018, and the
Privacy Policy, which forms an
integral part of the Agreement.

19.2 End-User Data

For personal data collected by the Client through its Application
and its back office:

the Client is the data controller : it determines the purposes and means, defines the legal bases and retention periods, informs its End Users, collects the necessary consents, and responds to the exercise of their rights;
the Publisher is a data processor within the meaning of Article 28 of the GDPR: it processes this data solely on documented instructions from the Client, solely for the needs of providing the Service, under the conditions of the processing annex appearing in the Privacy Policy.

The Publisher does not exploit this data for its own purposes, does not commercialize it, and
does not transfer it.

19.3 Confidentiality

Each Party undertakes to preserve the confidentiality of the non-public information
of the other Party brought to its attention, for the duration of the Contract and five (5)
years after its termination.

Article 20 — Force majeure

Neither Party may be held liable for a breach whose performance would be
prevented by a case of force majeure within the meaning of Article 1351 of the Romanian Civil Code.

Are notably considered as such: natural disasters, fires,
floods, armed conflicts, attacks, general strikes, pandemics, widespread failures
of telecommunications or electricity networks, large-scale cyberattacks,
as well as any decision by a public authority making the performance
of the Contract impossible.

The prevented Party notifies the other as soon as possible. If the situation
continues beyond sixty (60) days, each Party may terminate the Contract
without indemnity.

Article 21 — Complaints and disputes

21.1 Prior complaint

Any complaint is addressed in the first instance to contact@maymoune.com. The Publisher
undertakes to provide an initial response within a target timeframe of seventy-two (72)
business hours and to propose a solution within a reasonable period.

21.2 Amicable Settlement

The Consumer Customer may resort to an amicable dispute resolution mechanism, and
in particular refer to:

the Autoritatea Națională pentru Protecția Consumatorilor (ANPC): https://anpc.ro ;
the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

21.3 Jurisdiction

Failing amicable resolution:

Business Customers : exclusive jurisdiction of the Romanian courts having jurisdiction over the Publisher’s registered office.
Consumer Customers : jurisdiction determined by applicable public policy rules, notably Regulation (EU) No 1215/2012, which allows the Consumer to bring proceedings at their choice before the courts of the Member State of their domicile.

Article 22 — Governing Law

These General Terms and Conditions and the Contracts concluded pursuant to them are governed by and
interpreted in accordance with Romanian law, to the exclusion of any other law, subject
to the mandatory provisions of the law of the country of habitual residence of the
Consumer which cannot be derogated from by contract (Regulation (EU)
No 593/2008 « Rome I », Article 6).

Article 23 — Final Provisions

23.1 Modification of the T&Cs. The Publisher may modify these T&Cs at any
time. The version applicable to each Order is the one in force on the date of its
validation. For ongoing subscriptions and lifetime licenses, any substantial
modification is notified at least thirty (30) days before it takes effect; the
Customer who refuses it may terminate their subscription without penalty before this date.

23.2 Entire Agreement. These T&Cs, the description of the subscribed plan, and the
Privacy Policy constitute the entire agreement between the Parties
and supersede any prior or contradictory exchange, quote, presentation, or document,
including the Customer’s purchase terms.

23.3 Severability. If any of the provisions of these terms is declared
void, illegal, or unenforceable, the others shall remain in full force and effect. The
Parties shall endeavor to replace it with a valid provision of
equivalent economic effect.

23.4 Tolerance. The failure of a Party to invoke a breach by
the other shall not be construed as a waiver of the right to invoke it
subsequently.

23.5 Assignment. The Client may not assign the Contract without the prior written agreement of
the Publisher. The Publisher may assign the Contract to any company in its group or as
part of a merger, contribution, or business transfer transaction, provided that the
assignee assumes the obligations thereof.

23.6 Subcontracting. The Publisher may use subcontractors for
the performance of the Contract, for which it remains responsible to the Client.

23.7 Proof Agreement. Electronic records — server logs,
emails, online forms, payment provider acknowledgments —
kept in the systems of the Publisher or its subcontractors are admissible as
means of proof, unless proven otherwise by the Client.

23.8 Language. These GTC are drafted in the French language. Translations
are provided as a courtesy; in the event of any discrepancy, the French version
shall prevail for Clients outside Romania, and the Romanian version for Clients
established in Romania and for any proceedings brought before a Romanian court.

23.9 Contact Details. Any correspondence relating to these terms shall be addressed to:

Sdravobiz S.R.L.
Strada Trandafirilor 51
307220 Giroc, Romania
Legal and GDPR: contact@sdravobiz.com
Customer service, orders, and support: contact@maymoune.com

Last updated: September 2, 2026